The Enrollment and Community Outreach department at The Arc of Monroe County is your first step for services within the agency.
The referral process assists you in exploring opportunities within our Residential, Day Habilitation, Service Coordination, Supported Employment, Community Prevocational Services, Vocational Assessments, and Community Based Assessments.
Your initial contact with the department will determine if you meet the New York State Office for People with Developmental Disabilities (OPWDD) eligibility requirements. If you meet the requirements, you can begin the referral process and explore opportunities within The Arc of Monroe County. If you have not received eligibility from OPWDD, the department can also assist you with this process. The department also works closely with community agencies such as the Rochester City School District, Finger Lakes DDRO, ACCES-VR, and other providers to enhance the opportunities and connections for individuals needing services.
Learn more about the services offered at The Arc of Monroe County.
1: Contact us
Not sure where to begin? Start here by contacting our Enrollment Coordinator at the Arc of Monroe. (585-672-2226 or firstname.lastname@example.org).
2: Service Coordination
Once eligibility is determined, a letter from NYS OPWDD will be sent with a list of providers that offer Service Coordination. A Service Coordinator will help you and your family explore resources, options and available supports, helping you and your family to navigate the Medicaid system.
3: Family Information Session
The Arc of Monroe provides families with as many resources as possible to ensure you feel comfortable about the decision. We have family information sessions where any of your questions or concerns can be addressed and where you can learn more about the topics that are important to you.
4: Service Coordination Selection
Once any and all questions are answered, you can now select your Service Coordination provider and let OPWDD and the provider know whom you have chosen. Arc of Monroe can help guide you through this process.
5: Plan Selection
With the Service Coordinator’s help, you will develop a plan that includes a Circle of Support – family members and friends who know you well and will help advocate for what you need.
6: Financial Management Service
If an individualized plan is the right for your family, you’ll also choose a broker who helps get the plan approved and a Financial Management Service to assist with money matters.