FAQ

Q: What services are offered by The Arc of Monroe County?

A: We offer comprehensive services for individuals with intellectual and other developmental disabilities and their families. These services are outlined in the Services section of this website.

Q: Does The Arc of Monroe County provide services to children with intellectual and other developmental disabilities?

A: We provide services to eligible children in Service Coordination, Special Sitters, Community Residential Habilitation, and Cash Reimbursement programs. However, individuals must be 18 years old to live in our residences and a minimum of 21 years old to utilize our other programs and services.

Q: How do I know if my family member is eligible to receive services?

A: Individuals must meet the eligibility requirements as outlined by The New York State Office for People with Developmental Disabilities (OPWDD) in order to enroll in the programs and services offered at The Arc of Monroe County. To see if your family is eligible, contact our Community Outreach Coordinator at 585-672-2222 .

Q: How do I know which service(s) will best meet our needs?

A: During your initial conversations with our Community Outreach Coordinator, you will be asked to provide background information regarding the skills, needs, and desires of the individual seeking services. We have a wealth of services to meet the needs of you and your family, and we’ll work cooperatively with the individual’s circle of support to ensure that the individual’s needs are met. If at any point the individual’s needs change, we will work cooperatively to explore alternatives.

Q: Do I have to get all my services from The Arc of Monroe County?

A: No. We believe in educating families about the services we offer, so that individuals and their families are able to secure appropriate and beneficial services that meet their specific needs.

Q: Is there a waiting list to access your services?

A: This varies from program to program.  That’s why it’s important to contact our Community Outreach Coordinator at 585-286-9607 once you have identified a need for services, to learn about the availability of services.

Q: How much do services cost?

A: The cost of services is funded for 99% of eligible individuals, through Medicaid, theNew York State Office for People with Developmental Disabilities (OPWDD), Social Security, and other government resources. In the event that an individual is determined ineligible for funding, alternative forms of payment may be explored.

Q: Is it possible to visit or tour your facilities?

A: Absoutely!  Contact our Community Outreach Coordinator at 585-672-2222 .  We look forward to meeting with you.

Q: I’ve explored many options. Why should I choose The Arc of Monroe County?

A: There are many reasons why we believe that The Arc of Monroe County is the best program of its kind in the country:

We have provided innovative, individualized services for over 50 years.

ArcWorks vocational services is one of the only programs of its kind to achieve ISO 9001:2008 Registered, the highest level of international business quality standards.

We practice collaboration to meet the needs of the individuals we serve. Recent collaborations include partnerships with Lifespan, The Urban League, The Alzheimer Association, and the Arts & Cultural Council of Greater Rochester. We also work closely with all Monroe County School Districts.
The Arc collaborates with area colleges such as Nazareth College, University of Rochester and Rochester Institute of Technology.

For over a decade, The Arc of Monroe County and RIT College have maintained an educational collaborative, providing a weeklong collegiate experience for individuals with intellectual disabilities.
At The Arc of Monroe County, we are proud of our history of helping others, and we are equally proud of our commitment to the future, ensuring that individuals with intellectual and other developmental disabilities and their families will continue to be offered the highest quality, most innovative programs and services available.

Q: How do I apply?

A: Contact our Community Outreach Coordinator at 585-672-2222 .

 

 

Other business partnerships through The Arc of Monroe County

Future Care Planning  www.futurecareplanning.org 

Center for Information Services  www.cisny.org

Click here for:

Access to Mental Hygiene Records in New York State [PDF]

Estado de Nueva York Comisión para la Calidad del Cuidado y Abogacía para Individuos con Disacapacidades [PDF]